Troubleshooting Common Issues
Here are some typical problems and their solutions when using Smart Form Publisher.
Placeholders Not Merging Correctly
- Double-check that placeholder names exactly match your form question titles.
- Avoid extra spaces or punctuation in placeholders (e.g.,
{{Full Name}}is valid,{{ Full Name }}is not). - Verify that placeholders exist in the selected template.
Output File Not Generating
- Ensure a destination folder is selected.
- Check that a template is selected and placeholders are mapped.
- Review execution logs (in the Apps Script Dashboard) for specific errors.
Permissions Errors
- Ensure you've granted access to Google Drive, Forms, and Slides.
- If prompted for permissions again, reauthorize from the add-on menu.
Images Not Appearing in Output File
- File upload fields must be mapped correctly as image placeholders (e.g.,
{{Photo}}). - Uploaded files must be shared with anyone who has the link for access.
- Avoid using non-image file types.
QR Codes Not Scanning
- Ensure the QR code size in the template is large enough (minimum 100x100px recommended).
- Verify the QR placeholder is correctly merged using the
{{QR}}tag. - Test the QR output using a mobile device scanner.
If you continue to experience issues, visit the Support Page or contact our team for help.